![]() Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. With these awards, Atento strengthens its commitment to the excellence and quality of its services, and to remaining at the cutting edge of the CRM/BPO sector and customer management operations.Ītento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top three providers globally, based on revenues. 'We are committed to agility, innovation and efficiency to achieve the highest level of satisfaction for our clients and to ensure that we are offering them the best solutions to their needs.'Ītento contributes to companies' success by ensuring the best experience for their customers through a unique model which combines people, solutions and channels, and which generates values for customers and companies. ![]() 'We would like to thank Contact Center for recognizing our work and commitment to offering the best experiences to consumers,' he added. At Atento, we are transforming the way companies manage relationships with their customers through solutions that help them get more satisfied and more loyal customers.' José Maria Pérez Melber, Managing Director of Atento Spain and EMEA, said, 'I am very pleased to receive this distinction for the excellence and quality of our services. The 2016 Platinum Contact Center Awards were organized by Contact Center magazine the awards celebration has become a leading industry event recognizing top quality customer service and technological innovation. This commitment to innovation and quality has led Atento to be recognized once again as one of the leading companies in the sector. The jury praised the sophistication of Atento´s solutions, delivered through an omnichannel platform that seeks to provide an exceptional customer experience regardless of the channel used. The award for Best Customer Service Experience in Citizen Services recognized Atento's work in partnership with BT for the 060-telephone service, a channel of information about public services. This recognition comes on the heels of its recently receiving the COPC certification for the services it provides to the energy company. In this occasion, and for the second year in a row, Atento won Best Customer Service Experience in Energy for its work with Repsol. ![]() (NYSE: ATTO), the leading customer relationship management and business process outsourcing (CRM/BPO) company in Latin America and one of the three largest providers worldwide, received two awards at the 2016 Platinum Contact Center Awards Gala held on June 22 in Madrid. ![]()
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